Need help with Posme? Email us and we will get back to you.
Write to [email protected]. Including your User ID helps us find your account.
1. Contact us
Tell us briefly what happened and what you expected. If something looks wrong on screen, a screenshot helps.
Email [email protected]If Posme isn't working at all, the status page at status.posme.ai shows whether we already know about the problem.
2. Find your User ID
- Open Posme and go to Account.
- Under Identity, tap User ID. It is copied to your clipboard.
- Paste it into your email.
3. Subscriptions and refunds
Apple and Google handle billing for Posme. If you have a subscription, open Account in the app and tap Manage subscription. You can also go there directly:
- iPhone: Settings → your name → Subscriptions
- Android: Google Play → your profile picture → Payments & subscriptions → Subscriptions
Refunds are handled by the store you paid through, under its own rules. Deleting your account does not cancel a subscription.
4. Delete your account
Signed in with Google or Apple? You can delete your account in the app. Using Posme as a guest, or can't open the app? Email us. The Delete Account page has the steps and lists what gets deleted.
How to delete your account5. Your data
What the app collects and how we handle it is in the Privacy Policy. For questions or requests about your data, email [email protected].